customerservice.goerie.comHelp Center - Erie Times-News

Help Center Help Center Subscriptions Become a subscriber, manage account information, change payment or delivery details. Subscriber Benefits Access unlimited news on all your devices, receive subscriber-only newsletters, exclusive content, and tons of perks. Contact Us Connect with our staff on topics that matter to you via email or request a reprint. Ads & Announcements Place classified and announcement notices or grow your business with advertising and marketing solutions. Call us Call 1-800-352-0043 Hours Monday - Friday: 8:00am - 5:00pm Saturday: 7:00am - 11:00am Sunday: 7:00am - 11:00am Most common questions Not a Subscriber? Is there any way to access your content if I’m not a subscriber? Non-subscribers will have access to limited content. Our online site’s home page, section fronts and advertising products will remain accessible to anyone, even without a subscription. Some content is designated for subscribers only. We will continue to sell single copy print editions of the newspaper at retail outlets. What subscription options for news and information are offered? Check out the best Erie Times-News subscription offerings at subscribe.goerie.com/specialoffer . Can I get home delivery? Print delivery is available within the newspaper distribution area only. Based on your location, delivery of your newspaper may come through the U.S Postal Service and arrive at the same time as your postal service. Products & Benefits Your subscription includes: Mobile App Access Stay on the pulse with our apps. The goerie.com app includes breaking news alerts, personalized news feeds with My Topics,” offline reading and immersive VR experiences. The e-Newspaper, or Premium Edition, app allows you to access the latest print edition on any device, anytime. Visit your app store to download and get started. 24/7 access to goerie.com Always get more of the story, breaking news and unlimited access to videos, photo galleries, databases of public documents, and more available on your desktop, mobile devices, and our mobile app. Download our app through your apple or google play store to personalize your news alerts, swipe and scroll through stories faster, and bookmark them to save and read later. The eNewspaper An exact digital replica of the printed edition, is available early morning. The eNewspaper allows you to turn pages, save and download articles, solve puzzles, listen to articles read aloud, and more! Access the eNewspaper at goerie.com/enewspaper . Universal access to all eNewspapers throughout the USA TODAY network To access other newspapers in cities across the country, once inside your eNewspaper, simply click on the icon titled Universal on the right-side navigation bar. Bonus magazines on various topics of interest available in your eNewspaper Each edition explores different subjects such as travel, food, technology, and much more Newsletters tailored to specific topics our readers want more of Newsletters can be sent right to your inbox! Sign up for one (or all of them) today at goerie.com/newsletters . USA TODAY podcasts Get a fresh mix and perspective on the conversation of the day, putting your ears right in the center of it. Listen today at usatoday.com/podcasts . PRINT SUBSCRIBERS EXCLUSIVE Subscribers receiving the printed edition get Ad-free access to our USA TODAY Crossword puzzle! You can enjoy daily games by visiting puzzles.usatoday.com or through the USA TODAY Crossword app available on your iPhone or Android device. To take advantage of the benefits above, you need to activate your subscription online To ACTIVATE your subscription: Visit goerie.com/activate Enter the email address associated with your subscription and choose a password. Once activated, you can check out the eNewspaper, a digital replica of the print edition, and download articles, print out puzzles and games, browse past editions, and turn on audio storytelling. Subscription Account Billing and Payments Questions: What is EZ Pay? Our EZ Pay automatic payment program offers the convenience and security of renewing your subscription by automatic deductions from a credit card. Existing subscribers can sign up for EZ Pay by visiting account.goerie.com or calling Customer Service. How do I update my credit card or payment information? Subscribers can update their payment method online by visiting account.goerie.com or by calling Customer Service (phone number and service hours are below). Can I make a one-time payment online? Yes, you can do so by visiting account.goerie.com . Why has my subscription rate increased? If you are a new subscriber and started your subscription with a promotional rate, your subscription rate does increase after the promotional period has ended. If you are a seasoned subscriber and your rate has increased, we sent you notification about this change, but should you have questions about it, please contact Customer Service (phone number and service hours are below). What are the additional fees on my subscription statement? For information regarding what you are being charged, please visit aboutyoursubscription.goerie.com or call Customer Service. What are Premium Editions? Premium Editions are an additional section of your newspaper with 12 to 20 full color pages of in-depth coverage of the topics that matter most to our subscribers. Premium Editions are published to provide additional information and value. For more information about Premium Editions please visit aboutyoursubscription.goerie.com . Can I get a refund for my subscription? Payments are non-refundable, and there are no refunds or credits for the unused portion of a subscription that has been cancelled before the end of a billing cycle. We reserve the right, however, to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future. Delivery Questions: What if I don’t receive my paper? We sincerely apologize for the inconvenience. Sometimes there are unexpected delays due to production problems or adverse weather conditions. We continually strive for excellence and regret any time we let you down. If you did not receive your newspaper, please report a delivery issue by visiting account.goerie.com , chat online with an agent by clicking on the link below, or calling Customer Service (phone number and service hours are below). As part of your subscription, you can view your newspaper online at goerie.com/enewspaper . The eNewspaper allows you to turn pages, save and download articles, solve puzzles, listen to articles read aloud, and more. How do I pause my newspaper delivery for vacation? As a subscriber, you can schedule temporary holds by visiting account.goerie.com , chat online with an agent by clicking on the link below, or calling Customer Service (phone number and service hours are below). A temporary hold can be set up for up to 30 days through our automated system. The digital portion of your subscription will continue so you will have full access to goerie.com at anytime from anywhere to stay on top of the news that matters most. How can I change my delivery address? You can update your delivery address by visiting account.goerie.com , chat online with an agent by clicking on the link below or calling Customer Service (phone number and service hours are below). Why is my newspaper now being delivered by the US Postal Service? In some areas we’ve had ongoing challenges with our newspaper delivery caused by a variety of economic factors. In these instances, we have partnered with the local United States Postal Service. If you receive your print edition via the US Postal Service, your print edition will be delivered with your daily mail service. However, when there is no postal delivery, such as federally recognized holidays, your newspaper will be delivered the next day there is postal delivery available. Online Questions: How do I activate my subscription? Visit...